by Sean Peters | Oct 18, 2023 | Managed IT Services, VoIP
The universal frustration of being put on hold is an experience that nearly everyone can relate to. Whether it’s waiting for customer support, seeking assistance from a colleague or trying to seek a quick answer to a simple inquiry, the feeling of wasting...
by Sean Peters | Oct 10, 2023 | Managed IT Services, VoIP
20th-century phone solutions look quite a bit different from their 21st-century VoIP phone counterparts. Traditional phone systems, once the go-to choice for businesses, have started to show their age. They are falling short in modern times, unable to keep up with the...
by Sean Peters | Aug 9, 2023 | IT Support, Managed IT Services
A personalized and enhanced customer experience has become the overarching expectation in today’s consumer-driven day and age, and this level of demand applies to the healthcare field as well. The patient experience stands as a critical pillar that underpins the...
by Sean Peters | Jun 28, 2023 | Managed IT Services
In today’s global economy, businesses are turning to outsourcing their IT support as a strategy to reduce costs, improve efficiency and access heightened technical expertise. It’s easy to understand why when you consider these recent IT statistics: Gartner has...
by Sean Peters | May 19, 2023 | Managed IT Services
Of all the workforce adjustments and trends of the past few years, the move to remote and hybrid work environments is a major one that requires considerable IT support and intervention. There is no denying that remote work is here to stay; a recent Buffer survey...