Have you struggled to free up time from days that have become entirely focused on technology? Ideally, your IT support should help facilitate an easier working environment, not pile on more added stress. Unfortunately, too few businesses have an internal IT support team capable of managing everything. The department might not exist, forcing everyone to become armchair IT experts whenever problems pop up.
Or their internal team is overwhelmed by the volume of daily needs and long-term projects.
Either way, too few resources are dedicated to solving major business issues, like:
- Stopping cybercrime
- Quickly resolving help desk requests
- Finding better tools for remote collaboration
- Keeping your network (aka business) up and running
On top of that, technology is evolving faster than ever. To keep your business competitive, you need to secure responsive IT support that can help you implement hardware, software, and other tools that will strengthen and grow your company.
Here’s how outsourcing IT support can help save your company time, eliminate stress, and provide a host of other benefits.
What Is Outsourced IT Support?
One of the best aspects of outsourced IT support is that it’s entirely customizable to your business. Here are the 3 most common support models.
1. Fully managed IT services
When you outsource all your IT needs to a managed IT services provider, your partner becomes your first point of call for IT questions, emergencies, and even long-term IT strategy. They can help develop an approach to technology that works for your organization.
The fully managed approach means you and your team don’t have to do anything, your Nashville IT support partner takes care of it all for you.
Top features include:
- A live service desk which provides for on-site emergency support
- Dedicated resources, including a Network Admin devoted to supporting your business
- Network and user security assessments and training sessions
- Management and oversight of backups and disaster recovery
- Centralized services, including 24/7 monitoring and alerts on all devices
2. Co-Managed IT
Co-managed IT is a partnership between your internal IT department and an external expert.
The arrangement divides IT support duties between the two parties. This ensures that there are always personnel and resources on hand to handle everything from everyday IT questions to long-term IT planning and cybersecurity.
3. Break-fix services
Break-fix services are one IT support option that may work for companies looking for a more hands-off approach.
Be cautious about choosing this option.
Engaging a break-fix IT service means that they’re your go-to when something goes wrong. However, they will not help with long-term projects or offer any proactive support.
2 Ways Outsourced IT Support Saves Your Company Time
Partnering with a company like Tech Squared that offers outsourced IT support is one of the best ways to save your company time. Here’s how.
1. Increased efficiency
When we start working with a new client, one of the first benefits they’ll see is an immediate increase in the efficiency of their staff.
You’d be surprised how much more you can get done when you:
- Eliminate sluggish software
- Speed up access to necessary documents
- Make it easier for staff to communicate with colleagues and customers
2. Improved response times
It’s frustrating to your staff when their concerns are not addressed in a timely manner.
Partnering with an outsourced IT support company offers access to a professional help desk that is always on call for your needs, getting your staff back to work faster.
How Outsourced IT Support Can Eliminate Stress
Outsourcing your IT is a huge weight off for business leaders. Instead of focusing on the management and maintenance of their technology on their own, they can partner with experts to take this work off their plate, eliminating a huge source of stress.
Realign your focus to your core skills
You’ve heard the phrase “jack of all trades, master of none”? Why stress yourself out trying to take on IT when your core competencies lie elsewhere?
Outsourcing IT puts problems in the hands of experts.
As a result, business leaders get to renew their focus on pushing forward company growth rather than worrying about taking on IT work.
Improve your cybersecurity
Partnering with a managed service provider for IT support significantly reduces your cybersecurity risk. This is an ongoing concern for small and medium-sized businesses, which are at increased risk for cyberattacks but don’t have as many security measures in place to stop them.
When you work with an outsourced IT partner, you leave all the network monitoring and security protocols up to the experts, so you can sleep better at night knowing you are protected.
Partner With Tech Squared and Eliminate Your IT Support Stress
As one of Nashville’s top IT support organizations, Tech Squared has extensive experience working with local businesses to provide customized IT support that helps eliminate worry and stress.
Whether we’re helping you transition to SharePoint, organizing and managing your backups, or providing on-site troubleshooting, we’re always there to support your business goals through more reliable and personalized IT.
Want to learn more about how we can help your business? Book a conversation with Nashville’s best IT support team today.