Getting excellent IT support is an important stepping stone for any modern business. However, not all managed IT services providers in Nashville are created equal.
While some may promise a one-size-fits-all managed IT services solution, the reality is that every business has unique technology needs that require tailored support. At Tech Squared, we understand that our IT support services may not be the perfect fit for every business, and that’s okay.
We believe that being upfront about our strengths and limitations is essential for building productive long-term relationships with our clients.
Together, let’s explore some of the reasons why our IT support may not be the right choice for your business. Then, we’ll provide some tips for finding an IT support provider that better aligns with your specific needs.
Which Industries do We Serve?
Since our inception in 2002, we have worked hard to provide managed IT services to businesses in Roanoke, VA and Nashville, TN operating in a variety of industries. However, in the 20+ years since we opened our doors, we’ve recognized that our skills are a better match for some industries than others.
Our ideal client relationship is with a business that works with some degree of risk. These are organizations that operate in a field like medicine or finance that requires them to protect the sensitive data that is critical to their daily business operations. We offer a suite of tools that can ensure cybersecurity and are adept at developing a customized approach to managed IT services that ensures compliance with HIPAA and other regulatory bodies.
In the past, we’ve declined to take on relationships with clients that do not operate with a high enough degree of risk. Typically, this means they do not require the cybersecurity tools we offer and would be better off working with an organization that provides more general IT services.
These Factors Can Determine Whether Our IT Support is Right for You
When it comes to IT support, choosing the right provider can be a make-or-break decision for your business. A reliable and knowledgeable IT support partner in Nashville can help you stay competitive, secure, and efficient. Meanwhile, a poor match can leave you frustrated, vulnerable, and wasting valuable time and resources on strategies that just aren’t right for your business.
When we work with companies, we strive to learn as much as possible about their current IT environment, how they operate, and their goals for the future. Based on this information, we can determine whether they will be the right fit for our organization.
Let’s look at some of the key factors that indicate our approach to IT strategy may not be right for you.
You’re in a growth phase
Typically, our services are best utilized by teams of at least 20 employees. Any fewer, and we’ve found that these organizations tend to be more focused on growth rather than operational maturity.
You’re disengaged from the daily operation of your business
In the past, we’ve had issues working with companies whose owners have moved on or are disengaged from day-to-day operations. In these situations, it can be hard to secure top-down buy-in, which is necessary when implementing effective IT policies.
You want to do the bare minimum
If your organization is still growing or has reached a point where the priority is doing the bare minimum, our services may not be a good fit for you. Our recommendations typically focus on a more proactive approach to IT, which is challenging when you don’t want to invest too much time or money in IT or technology.
You don’t believe IT is an investment
We believe that IT support should be seen as an investment rather than an expense, and that a proactive approach is essential to minimizing downtime, avoiding costly security breaches, and maximizing productivity.
If your organization is not yet ready to prioritize IT as a strategic asset, our services may not be the best fit for your current needs.
You need overnight support
While we’re happy to provide support and troubleshooting in the case of an overnight emergency, we prefer not support 24/7 operations. If your business operates around the clock, we usually recommend working with an IT provider that offers three support shifts and likely has operations in different time zones to help accommodate.
Ready for Better IT Support, Nashville?
If none of these things sound like you and you’re ready to invest in the gold standard of IT, let’s talk.
At Tech Squared, we pride ourselves on providing personalized and proactive IT support services to established businesses in Nashville. We understand that every company is unique, and we’ll work closely with you to understand your specific needs and goals and develop a tailored IT strategy that supports your success.